A Best in Class Warranty and Free Roadside Assistance

Iron Bull trailers are some of the best in the market and we are happy to also our industry best IronClad Warranty to back them up. Our manufacturer’s warranty program covers structure, components and even adds free 24 hour roadside assistance to every trailer – standard. No service contracts, no hoops to jump through, and no hassles, just take your Iron Bull Trailer to any authorized dealer and we will take it from there. Our IronClad Warranty program offers:

  • 3 Years Structural coverage – Your Iron Bull trailer is warrantied to be free from structural defects for a period three years from the date of purchase. (learn more…)
  • 2 Years Components Coverage – This protection warrants each and every component (non-structural items) on your Iron Bull trailer to be free from defects for a period of two years from the date of purchase. (learn more…)
  • 2 Years Free Roadside Assistance – Each Iron Bull trailer is covered by a nationwide 24/7 roadside assistance program with benefits extending to the tow vehicle. (learn more…)


1-877-425-3815 - For 24/7 Roadside Assistance Dispatch



The Iron Clad Warranty Details:

Norstar of Brookston, TX 75421 warrants each new Iron Bull trailer to be free from structural defects in materials and workmanship for a period of three (3) years from the date of purchase. Non-structural components are covered for two (2) years, by the original component manufacturer such as, but not limited to: Brakes, Lights, Couplers, Hitch Balls, Mud Flaps, Latches & Locks, Hinges, Harness & Connectors, Jacks, Wheels, Tires, Bearings and Axle Components, Suspensions, Hydraulic Systems & Components, and all Electrical Controls and Components are warranted for two (2) years from date of purchase, per the discretion of the manufacturer, when they are part of the original factory shipment. Paint is covered by a one (1) year prorated warranty, from the date the trailer was originally shipped to the dealer.

Norstar shall repair or replace, without charge, any parts found to be defective due to faulty materials or workmanship under normal use. Any warranty issues will be handled within a reasonable time after the trailer is returned to an authorized Norstar dealer.

Items that are found to be altered or modified from the original condition in any way will not be covered by warranty. Damage caused by improper loading will not be covered by warranty. Defects and/or malfunction caused by accident, abuse, misapplication, damage, vehicle collision, unreasonable use, or failure to provide maintenance are not covered by warranty. Damage due to catastrophic damage caused by weather conditions is not warrantable. Any trailer used as a rental unit or part of a combination rental unit. Any paint damage resulting from use or exposure including chipping, scratching, exposure to road salt or other chemicals, or pressure washing will not be covered by warranty.

Normal wear items will not be covered due to normal wear and tear. These normal wear items include but are not limited to flooring, paint, brake lining(s), bearings and hoses. Except where prohibited by law, the following are not covered by warranty: incidental or consequential damages, loss of time, inconvenience, towing charges, travel expenses, lodging, telephone, fuel, loss or damage to personal property, shipping damage, commercial loss, cost or meals, lodging or loss of wages. Warranty extends only to the original purchaser. If the trailer bed is transferred or sold, it is no longer warranted.

Transportation cost to and from the Norstar dealer, factory location or approved repair facility are not covered and will not be reimbursed Norstar will not reimburse any claim, adjustment, or repair without prior written Norstar approval. All repairs are to be performed at Norstar dealers. Any repair to be repaired at any location other than Norstar is subject to fixed labor and replacement parts rates. Any repair outside Norstar dealers will not be reimbursed without prior approval by Norstar. Norstar is not responsible for any damages caused by breach of any warranty both expressed and/or implied. Product registration within 15 days from purchase is required to obtain this warranty. Norstar makes no other express or implied warranties which extend beyond those described in the above policy. Should you have any further questions regarding our state warranty policy, please direct inquiries to :

Norstar
5500 FM 79
Brookston, Texas 75421
www.norstarcompany.com


IronClad Roadside Assistance Details:

Each Iron Bulll trailer is covered for a period of two years from the date of purchase with a free roadside assistance package. Benefits include:

  • -Flat Tire Changes
  • -Towing and Road Service for both the trailer and tow vehicle
  • -Jump Starting
  • -Fluid Delivery (including fuel, hydraulic, coolant, etc…)
  • -Lock Out Service
  • -On the road and off road coverage
  • -Consumer and commercial coverage
  • -All benefits extend to the tow vehicle
  • -Included free on every Iron Bull Trailer

The program is simple to use. Contact your service provider and save your receipts for the service. Within 10 days from the date of service, mail receipts (with VIN number noted on each one) to:

    Norstar Trailers Claims Department
    14755 North Outer 40 Road, Suite 400
    Chesterfield, MO 63017

If you are away from home and need assistance finding a provider, call the toll free 24/7 dispatch line at 1-877-425-3815. Here they will secure a payment method before dispatching a partner. Again, save your receipts and mail to the address listed above.


Truck Bed Warranty

Norstar, located in Brookston, TX 75421 warrants each new Norstar Truck Bed to be free from defects in materials and workmanship for a period of three (3) years from the date of purchase. Norstar shall repair or replace, without charge, any parts found to be defective due to faulty materials or workmanship under normal use. Any warranty issues will be handled within a reasonable time after the truck bed is returned to an authorized Norstar dealer. Items that are found to be altered or modified from the original condition in any way will not be covered by warranty. Damage caused by improper loading will not be covered by warranty. Defects and/or malfunction caused by damage, vehicle collision, unreasonable use, or failure to provide maintenance are not covered by warranty. Damage due to catastrophic damage caused by weather conditions is not warrantable.

Other components by outside suppliers are warranted for two (2) years from date of purchase, per the discretion of the component manufacturer, when they are part of the original factory shipment. The components covered by outside suppliers may include, but not limited to: Lights, Hitch Balls, Mud Flaps, Bed Stakes or Stake Racks, Latches & Locks, Hinges, Light Harness Connectors

Paint is covered by a one (1) year prorated warranty, from the date the truck bed was originally shipped to the dealer.

The following are not covered by warranty: Loss of time, inconvenience, towing charges, travel expenses, lodging, telephone, fuel, loss or damage to personal property, shipping damage, or loss of wages. Warranty extends only to the original purchaser.

If the truck bed is transferred or sold, it is no longer warranted.

Norstar is not responsible for any damages caused by breach of any warranty both expressed and/or implied.

Product registration within 15 days from purchase is required to obtain this warranty.


Contact Us


Norstar Company
5500 FM 38
Brookston, TX, 75421
P:(903)784-8900
Email Us
sales@norstarcompany.com
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