Iron Bull trailers are some of the best in the market and we are happy to also our industry best IronClad Warranty to back them up. Our manufacturer’s warranty program covers structure, components and even adds free 24 hour roadside assistance to every trailer – standard. No service contracts, no hoops to jump through, and no hassles, just take your Iron Bull Trailer to any authorized dealer and we will take it from there. Our IronClad Warranty program offers:
Version 1.3 All Norstar Warranty claims must be processed by an Authorized Norstar Dealer. Claims cannot be initiated without first contacting an Authorized Norstar Dealer. To start a warranty claim, contact an Authorized Norstar Dealer.
Norstar Company LLC warrants each new Iron Bull Trailer/ Norstar Truck Bed to be free from structural defects in materials and workmanship for a period of three (3) years from the date of purchase.
Non-structural components are covered for two (2) years by the original component manufacturer such as but not limited to: Brakes, Lights, Couplers, Hitch Balls, Mud Flaps, Latches & Locks, Hinges, Harnesses & Connectors, Jacks, Wheels, tires, bearings and Axle Components, Suspensions, Hydraulic Systems and Components. All Electrical Controls and Components are warranted for two (2) years from the date of purchase per the discretion of the manufacture, when they are part of the original factory shipment.
Norstar Company LLC warrants its paint finish to be consistent with the industry standards for 6 months from the original ship date.
Norstar Company LLC shall repair or replace, without charge, any parts found to be defective due to faulty materials or workmanship. Any warranty issue must be reported immediately and will be handled within a reasonable time after the trailer or bed is returned to an authorized Norstar Company LLC dealer.
Exclusions and Limitations:
Except where prohibited by law, the following are not covered by warranty: bed installation or removal, incidental or consequential damages, loss of time, inconvenience , towing charges, travel expenses, lodging, telephone charges, fuel, loss or damage to personal property, shipping damage, commercial loss, cost of meals, lodging or loss of wages, damage due to negligence, misuse, overload, corrosive materials, improper installation, lack of proper maintenance, or has been repaired or altered without the prior written consent of Norstar Company LLC.
Items that are found to be altered or modified from the original condition in any way will not be covered by warranty. Defects and/or malfunctions caused by accident, abuse, misapplication, damage, vehicle collision, unreasonable use, or failure to provide maintenance are not covered by warranty.
Damage due to catastrophic weather conditions is not warrantable. Any trailer or truck bed used as a rental unit or as part of a combination rental unit are not covered. Normal wear items will not be covered due to normal wear and tear. These normal wear items include but are not limited to flooring, paint, brakes lining (s), tires, struts, lights, batteries, hinges, bearings and hoses.
Warranty extends only to the original purchaser. If the product is transferred or sold, it is no longer warranted.
Damages sustained during delivery are not covered by Norstar Company LLC. Delivery damages should be noted by the dealer at the time of delivery and reported. In order to file a shipping damage claim damages must be indicated on the original packing slip and photos must be taken at the time of delivery. Failure to note the packing slip and record photos of damages could result in a denied claim.
Cosmetic damages will not be covered if not reported by the dealer at the time of delivery. All cosmetic damages reported after retail purchase will be denied.
Warrantable paint repairs are limited to spot repairs and blending consistent with industry standards. Deterioration due to use or exposure, such as chipping, scratching, fading, cracks in caulk seam, road salt, tar, other chemicals, pressure washing, or damage by animals will not be covered. Rust streaking originating from areas where it is virtually impossible to achieve total paint or powder coat coverage, i.e. behind rub rails or where two or more metals adjoin, are considered to be consistent with industry standards and are not covered.
Transportation cost to and from the Norstar Company LLC authorized dealer, factory location, or approved repair facility are not covered and will not be reimbursed.
Norstar Company LLC authorized repairs are subject to a fixed labor rate and only factory authorized replacement parts. All warranty repairs must first be authorized by Norstar Company LLC via dealer submission. Any repair outside of authorized Norstar Company LLC dealers will not be reimbursed without prior approval by Norstar Company LLC. Any repairs performed at a location other than a Norstar Company LLC authorized dealer will be allotted a fixed per hour labor costs.
Norstar Company LLC is not responsible for any damages caused by breach of any warranty both expressed and/or implied. Online registration within 15 days from retail purchase is required to obtain this warranty. Norstar Company LLC makes no other express or implied warranties which extend beyond those described in the above policy.
Should you have further questions regarding our state warranty policy, please direct inquires to:
Norstar Company LLC.
5500 FM 38N
Brookston, Texas 75421
Each Iron Bulll trailer is covered for a period of two years from the date of purchase with a free roadside assistance package. Benefits include:
The program is simple to use. Contact your service provider and save your receipts for the service. Within 10 days from the date of service, mail receipts (with VIN number noted on each one) to:
To check the status of your claim please call 1-866-473-2705
If you are away from home and need assistance finding a provider, call the toll free 24/7 dispatch line at 1-877-425-3815. Here they will secure a payment method before dispatching a partner. Again, save your receipts and mail to the address listed above.