NORSTAR TRUCK BED LIMITED WARRANTY
All warranty claims must be processed by an Authorized Norstar Dealer. To initiate a warranty claim, please contact an Authorized Norstar Dealer. You can locate your nearest Authorized Norstar Dealer on this website.
Online registration of the product within 30 days from date of first retail purchase is required to obtain the coverages provided by this Limited Warranty. You can register your product here: https://norstarwarranty.com/home/warrantyregistration
MANUFACTURER’S LIMITED WARRANTY
Subject to the conditions, limitations and exclusions noted below, Norstar Trailers LLC (“Norstar”) warrants each new Norstar Truck Beds as provided below.
1. Three Year Structural Limited Warranty
Norstar warrants each new Norstar Truck Bed to be free from defects in materials and workmanship for a period of three (3) years from the date of first retail purchase. Structural components covered by this warranty include: Hitch assembly, runners and crossmembers, skirt, and headache rack.
2. Six Month Finish Limited Warranty
Norstar warrants its paint finish to be consistent with industry standards for six (6) months from the date of original factory sale.
Any claim or issue arising under this Limited Warranty must be reported immediately to an Authorized Norstar Dealer and will be handled within a reasonable time after the truck bed is returned to an approved repair facility. Norstar will repair or replace, at its sole discretion, any parts or components found to be defective due to faulty materials or workmanship. NORSTAR’S SOLE OBLIGATION AND BUYER’S SOLE REMEDY UNDER THIS LIMITED WARRANTY IS REPAIR OR REPLACEMENT AT NORSTAR’S ELECTION.
All warranty repairs must be pre-authorized by Norstar in writing and are subject to commercially reasonable labor rates and material costs. All authorized warranty repairs must use factory authorized replacement parts unless otherwise agreed by Norstar. Transportation costs to and from the approved repair facility and associated costs are not covered by this Limited Warranty and will not be reimbursed.
THE EXPRESS WARRANTIES SET FORTH HEREIN ARE THE EXCLUSIVE WARRANTIES OF NORSTAR, AND NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE, SHALL APPLY.
This Limited Warranty is not transferrable and extends only to the first retail purchaser. If the product is transferred or sold by the first retail purchaser, the express warranties provided herein are void.
Parts or components not manufactured by Norstar, such as lights, hitch balls, mud flaps, latches, locks, hinges, wiring harnesses and connectors, C-tech drawers, and hydraulic systems and components are warranted by their respective manufacturers and are excluded from this Limited Warranty.
Parts, components or other items found to be altered or modified from their original condition without prior authorization of Norstar are excluded from coverage under this Limited Warranty. Use of any extension in the factory receiver tube longer than 10.5 inches, measured from pin to ball center, will void the express warranties provided herein. Damages caused by negligence, accident, abuse, misuse, overload, corrosive materials, vehicle collision, failure to properly maintain the product, or catastrophic weather conditions are not covered by this Limited Warranty. Wear items such as flooring, paint, lights, batteries, hinges, bearings and hoses are not covered under this Limited Warranty for normal or expected wear and tear.
Damages sustained during delivery are not covered by this Limited Warranty. Delivery damages should be noted by the dealer at the time of delivery and reported. In order to file a shipping damage claim damages must be indicated on the original packing slip and photos must be taken at the time of delivery. Failure to note the packing slip and record photos of damages could result in a denied claim. Cosmetic damages will not be covered if not reported by the dealer at the time of delivery. All cosmetic damages reported after first retail purchase will be denied.
Any Truck Bed used as a rental unit or as part of a rental unit is not covered by this Limited Warranty.
Limitations of Liability:
The remedies provided for in this Limited Warranty are exclusive, and the total liability of Norstar to any purchaser, whether based on contract, warranty, tort, strict liability or otherwise, shall not exceed the purchase price of the truck bed giving rise to the claim.
IN NO EVENT, WHETHER BASED ON OR ARISING UNDER CONTRACT, WARRANTY, TORT, STRICT LIABILITY OR OTHERWISE, SHALL NORSTAR BE LIABLE TO PURCHASER OR ANY THIRD PARTY FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY KIND OR CHARACTER (INCLUDING, BUT NOT LIMITED TO, TRUCK BED REMOVAL OR REINSTALLATION, LOSS OF USE, REVENUE, PROFITS, OR WAGES, INVENTORY OR USE CHARGES, TOWING CHARGES, TRANSPORTATION OR SHIPPING COSTS, FUEL COSTS, LODGING OR MEALS, COST OF CAPITAL, AND CLAIMS BY CUSTOMERS).
Warrantable paint repairs are limited to spot repairs and blending consistent with industry standards. Deterioration due to use or exposure, such as chipping, scratching, fading, cracks in caulk seam, road salt, tar, other chemicals, pressure washing, or damage by animals will not be covered. Rust streaking originating from areas where it is virtually impossible to achieve total paint or powder coat coverage, i.e. behind rub rails or where two or more metals adjoin, are consistent with industry standards and are not covered by this Limited Warranty.
Applicable Law / Disputes:
The rights and obligations of the parties under this Limited Warranty shall be interpreted and governed in all respects in accordance with the laws of the State of Texas, USA, exclusive of any choice of law rules or provisions. Any dispute arising out of or related to this Limited Warranty which is not resolved by the parties informally shall be adjudicated exclusively in the courts of Lamar County, Texas, USA.
Severability / Waiver:
If any portion of this Limited Warranty is held to be invalid or unenforceable by a court of competent jurisdiction, such portion shall be deemed modified to the extent necessary to make it valid and enforceable; or if it cannot be so modified, then such portion shall be deemed severed from this Limited Warranty, with the remaining portions of this Limited Warranty continuing in full force and effect.
Norstar makes no other express or implied warranties beyond those described in this Limited Warranty.
Questions regarding this Limited Warranty should be directed to:
Norstar Trailers LLC., 5500 FM 38N, Brookston, Texas 75421 / www.norstarcompany.com