FAQ

Expand Close All

Norstar has a vast network of dealers that are ready to assit you in finding the right product to suit your needs. You can connect with a dealer HERE.


Yes, you can! Prior to registration by contacting your purchasing dealer.


RERATING GUIDELINES

Can a used vehicle (trailer) be rerated?

· No. Certification and ratings assignment apply only to newly built trailers. Once a trailer has been licensed and titled by an owner in any given U.S. state or sold and delivered to a purchaser at the first retail level in a Canadian province or territory, the certification obligation ends, along with assignment of ratings. 


Source for information:

https://www.ntea.com/reratingfaqs


What are the maximum rerate limits for an Iron Bull or Norstar trailer?

· Maximum derate amount: 30% of overall GAWR

· Maximum prorate amount: 20% of overall GAWR

· These amounts may not be possible on all trailers depending on the limits of components on your trailer. If the trailer has a 15k bumper pull coupler, we would bot be able to prorate higher than that without upgrading the coupler and/or other components.


Can axles be added to increase GVWR?

· This would be determined on a case-by-case basis. Depending on the build of each specific trailer. However, if the trailer has been registered in your state, we cannot issue a new title or sticker reflecting the increased GVWR.



Source for information:

https://www.ntea.com/reratingfaqs

Our Rampage Ramps are ready to work as hard as your trailer! The rampage ramps will always be rated for the same capacity as the trailer's payload. Please keep in mind the proper loading techniques found in your Norstar Owners Manual
 The drive-over fenders are built to meet the payload of your trailer when the weight is evenly distributed.
Each Iron Bull or Norstar Trailer has a VIN tag that is placed on the driver's side of the trailer.  On a Gooseneck trailer, it is inside of the riser. On a bumper pull trailer, it is on the lower subframe behind the tongue.
Inside of your owner’s manual. Norstar Owners Manual

You can register your product and find many resources at http://norstarwarranty.com/.



We offer many replacements and  upgrades at https://norstarparts.com/. If you can’t find what you are looking for, please email us at customerservice@norstarcompany.com and we’ll be happy to assist you!

We use an AW32 hydraulic fluid in our pumps.

While we are confident that you will not have any issues, if you do simply reach out to your purchasing dealer location and they can help assist you in opening a claim. If you have any issues submitting a claim please email us at customerservice@norstarcompany.com and a customer service representative can walk you through it.

The trailer's max payload is printed on the 'Tire and Loading sticker' that is placed on the trailer.

Norstar is going green and all owners manuals have been moved online. You simply scan the QR code on your trailer and it will take you to http://norstarwarranty.com/.

Call our toll-free 24/7 dispatch line at 888-399-0327.  A service provider will assist in locating a service provider. Or save your reciepts and we will reimburse you. If you have any questions please visit our website at http://norstarwarranty.com/home/RoadsideAssistance.

We currently powercoat our trailers in Black, Ranch Grey and Tan. Tan is only on select models.

Our webpage has all of the standard options listed by model for your convenience! Use the drop down navigation menu to select the model.

Check out our Truck Bed Wizard to find out - https://dealer.mynorstar.com/truckbedwizard.

Inside our product brochures we have a list of different adapters with different model trucks description. Find out Product Brochures under SUPPORT on our site.

Our hoists are rated to support 21,000lbs! This means we use the same heavy duty material across several different sized dump trailer and you can trust your model will proudly support its GVWR.