FAQ
Norstar has a vast network of dealers that are ready to assit you in finding the right product to suit your needs. You can connect with a dealer HERE.
Yes, you certainly can! Each rate change is subject to specific guidelines. We recommend reaching out to your dealer for all rate change requests.
RERATING GUIDELINES
What are the maximum rerate limits for an Iron Bull or Norstar trailer?
· Maximum derate amount: 30% of overall GAWR
· Maximum prorate amount: 20% of overall GAWR
· These amounts may not be possible on all trailers depending on the limits of components on your trailer. If the trailer has a 15k bumper pull coupler, we cannot prorate any higher than these limits.
Can a used vehicle be rerated?
· Not by Norstar. Certification and ratings assignment apply only to newly built trailers. Once a trailer has been licensed and titled by an owner in any given U.S. state or sold and delivered to a purchaser at the first retail level in a Canadian province or territory, the certification obligation ends, along with assignment of ratings.
· Some states do allow rerating vehicles through the local DMV.
Can axles be added to increase GVWR?
· This would be determined on a case-by-case basis. Depending on the build quality of each specific trailer, and what testing each trailer has been through.
Source for information:
We offer many replacements and upgrades at https://norstarparts.com/. If you can’t find what you are looking for, please email us at customerservice@norstarcompany.com and we’ll be happy to assist you!
We use an AW32 hydraulic fluid in our pumps.
While we are confident that you will not have any issues, if you do simply reach out to your purchasing dealer location and they can help assist you in opening a claim. If you have any issues submitting a claim please email us at customerservice@norstarcompany.com and a customer service representative can walk you through it.
All D-rates must be requested from your purchasing dealer.
The trailer's max payload is printed on the 'Tire and Loading sticker' that is placed on the trailer.
Norstar is going green and all owners manuals have been moved online. You simply scan the QR code on your trailer and it will take you to http://norstarwarranty.com/.
Call our toll-free 24/7 dispatch line at 888-399-0327. A service provider will assist in locating a service provider. Or save your reciepts and we will reimburse you. If you have any questions please visit our website at http://norstarwarranty.com/home/RoadsideAssistance.
We currently powercoat our trailers in Black and Grey.
Our webpage has all of the standard options listed by model for your convenience! Use the drop down navigation menu to select the model.
Check out our Truck Bed Wizard to find out - https://dealer.mynorstar.com/truckbedwizard.
Inside our product brochures we have a list of different adapters with different model trucks description. Find out Product Brochures under SUPPORT on our site.
Our hoists are rated to support 21,000lbs! This means we use the same heavy duty material across several different sized dump trailer and you can trust your model will proudly support its GVWR.
